Freeview* is a Free Digital TV service of up to 30 free channels.

Yes, after you have stored your new Top Up TV channels, you will see them in your channel line up with all the Freeview* channels you currently receive. Click here to find out how to do it.

No, Top Up TV is only available in the UK.

To receive Freeview* services you may require an aerial upgrade, however if your aerial can receive the Freeview* service and you can see channel Five clearly on Freeview* you do not need to do anything further.

Subtitles are available on all Top Up TV ready set boxes. However, not all programmes are broadcast with subtitles.

Each broadcaster will have certain programmes in widescreen and as this is becoming a more common format you can expect the number of widescreen broadcasts to increase.

Yes, if you have a set top box and Top Up TV viewing card for each analogue TV in your house. You will need to purchase a separate subscription for each card. However you can move your card, if both set top boxes are compatible, so that you can take your card from the living room to the bedroom to continue watching Top Up TV. Yes you can although you will not be able to watch another digital channel at the same time as you are recording.

Subscriptions are billed on a monthly basis and will continue indefinitely unless you miss a payment or cancel your subscription.

Yes, there is a reconnection fee of £5 when you reconnect.

TVX: The Fantasy Channel, is also available for a separate fee of £9.99 a month. Terms and conditions apply. To subscribe call 0870 0855 100.

Like many subscription services, Top Up TV operate on an advanced billing system. This just means that within a few days of activating, Top Up TV will ask you for your second month's payment, and thereafter will continue to take payment in advance in this way. But don't worry, if you choose not to continue your service, you will be refunded any money owing to you. Top Up TV do ask for at least 28 days notice if you do decide to cancel. After which time, if you choose to come back to the service, there will be a reconnection charge.

Parental lock features are part of your set top box specification please refer to the manufacturer's instruction manual.

No, as there is no Pay Per View facility on Top Up TV there is no need to connect your box to a phone line.

IDTV – is an Integrated Digital Television that has the set top box already built in and that means the TV can receive the Freeview* channels. Most of the IDTVs will require a Top Up TV CAM enabling them to receive service. The Top Up TV Viewing Card then fits into the “Conditional Access Module” (“CAM”).

No, as after your initial payment your subscription payment will always be for the same amount we will not send you a statement.

You can pay either by Credit Card, Visa or Mastercard, or by Direct Debit. When subscribing you will be asked to select which payment method you would prefer to use. Once we have validated your details we will collect your initial connection fee and advance subscription fee. We will use the same details each month to collect your monthly subscription straight from the bank.

^ top ^