What is a DTR?
A DTR stands for Digital TV Recorder - it is also known as a PVR. It is a box that plugs into your television (just as Set Top Box does),
allowing you to record, pause, forward and rewind your Freeview channels, without the need for videotapes.
What is Freeview?
Freeview** is a Free Digital TV service of up to 30 free channels which you can access through your Top Up TV+ box.
What is a Top Up TV+ box?
A Top Up TV+ box is a DTR with the added feature of a specially selected Top Up TV Anytime programme library inside the box.
What can I do with my original Set Top Box?
Why not move it to another of your analogue TV’s in your house? Then you can still receive the Freeview** Channels on it in another room.
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How many hours a week of programming do I get on Top Up TV Anytime?
You get over 90 hours a week, divided up between our great channels - meaning you get a choice of over a 100 programmes
to watch at any one time.
How often do I receive new programmes?
You receive new programmes on a nightly basis. Certain channels get updated on different days so you'll always have something to watch.
Who picks the programmes that I receive in my Top Up TV Anytime library?
We work closely with the programming experts from the Top Up TV channels to make sure the most popular programming is selected.
Plus you'll get prime time programming from our new line-up of channels. Why not tell us what you like to watch and what you'd like to see more of?
How much space do I have on my Anytime box for my own recordings?
It all depends on the service you've chosen to subscribe to. So, if you subscribe to Top Up TV Anytime you will receive over 90 hours of Top Up TV programmes and over 20 hours of disc space for your own recordings. You can use the Top Up TV Anytime customisation screens to delete any channels you don't want increasing your personal disc space. The more packages you subscribe to, the les disc space you will have for personal recordings.
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Do I need to keep my Top Up TV+ box on all the time?
Your box should either be left on or on Standby at all times.
How can I pay for Top Up TV Anytime?
You can pay for Top Up TV Anytime either by Credit Card, Visa or MasterCard, or by Direct Debit just as you do with your
current Top Up TV service.
Does my Top Up TV+ box need to be connected to a Telephone line?
No, you receive your Anytime service via your roof top aerial – just as you do with a Set Top Box. No telephone cabling or
satellite dishes are needed.
Will I need a new aerial for the new service?
If you currently receive Channel 5 on Freeview** you should be able to receive Top Up TV Anytime.
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What do I do if I want to cancel my subscription?
To cancel call our Customer Care Department on 08 712 712 712.
Who do I contact if I have any technical difficulties?
If you have any problems just call our Customer Care team on 08 712 712 712. We'll be happy to help.
What do I do if I move house?
Don’t worry. If you move house you just need to let us know so we can update your address details. As long as you’re
still living in a Freeview** coverage area you’ll be able to keep watching Top Up TV Anytime.
When will my subscription increase to £9.99?
Your subscription will increase to £9.99 on payment of your first bill to Top Up TV Anytime.
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12 month contract. £9.99 a month |
No contract. £9.99 a month |
Then just £9.99 a month |
