What is a Top Up TV+ box?
A Top Up TV+ box is a DTR with the added feature of a specially selected Top Up TV Anytime programme library inside the box.

How many hours a week of programming do I get on Top Up TV Anytime?
You get over 100 hours a week, divided up between our great channels - meaning you get a choice of 150 programmes to watch at any one time.

How often do I receive new programmes?
You receive new programmes on a nightly basis. Certain channels get updated on different days so you'll always have something to watch.

Who picks the programmes that I receive in my Top Up TV Anytime library?
We work closely with the programming experts from the Top Up TV channels to make sure the most popular programming is selected.
Plus you'll get prime time programming from our new line-up of channels. Why not tell us what you like to watch and what you'd like to see more of?

How much space do I have on my Top Up TV+ box for my own recordings?
It all depends on the service you've chosen to subscribe to. So, if you subscribe to Top Up TV Anytime you will receive over 100 hours of Top Up TV programmes and over 20 hours of disk space for your own recordings. You can use the Top Up TV Anytime customisation screens to delete any channels you don't want, which will increase your personal disk space. The more packages you subscribe to, the less disk space you will have for personal recordings.

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What is a DTR?
A DTR stands for Digital TV Recorder - it is also known as a PVR. It is a box that plugs into your television (just as Set Top Box does),
allowing you to record, pause, forward and rewind your Freeview** channels, without the need for videotapes.

What can I do with my original Set Top Box?
Why not move it to another of your analogue TV’s in your house? Then you can still receive the Freeview** Channels on it in another room.

What is Freeview?
Freeview** is a separate free digital TV service managed by DTV Services Limited of over 40 free channels which you can access through your Top Up TV+ box and which does not require a monthly subscription.

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Do I need to keep my Top Up TV+ box ON all the time?
Your box should either be left ON or on Standby at all times.

How can I pay for my Top Up TV+ box?
You can pay for your Top Up TV+ box by either Credit Card (Visa or Mastercard) or Debit Card.

How can I pay for my Top Up TV Anytime service?
You can pay for your Top Up TV Anytime service by either Credit Card (Visa or Mastercard) or Direct Debit.

Does my Top Up TV+ box need to be connected to a Telephone line?
No, you receive your Anytime service via your roof top aerial – just as you do with a Set Top Box no telephone cabling or
satellite dishes are needed.

Will I need a new aerial for the new service?
If you currently receive Channel 5 on Freeview** you should be able to receive Top Up TV Anytime.

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What do I do if I want to cancel my subscription?
To cancel call our Customer Care Department on 08 712 712 712.

Who do I contact if I have any technical difficulties?
If you have any problems just call our Customer Care team on 08 712 712 712. We'll be happy to help.

What do I do if I move house?
Don’t worry. If you move house you just need to let us know so we can update your address details. As long as you’re
still living in a Freeview** coverage area you’ll be able to keep watching Top Up TV Anytime.

When will my subscription increase to £9.99?
Existing customers - your subscription will increase to £9.99 after we have dispatched your Top Up TV+ box to you.

Why have you charged me extra this month?
When you transfer to a new service such as Top Up TV Anytime, or upgrade to the Picture Box service, there is a pro-rata payment due that is based on the transition between services. As your services are billed in advance, this ensures that your billing date remains unchanged, and that your future payments will be for your new subscription amount.

What is Top Up TV Anytime's Return Policy?
Top Up TV Anytime's Return Policy is as follows:

• Right to return for refund within 7 days 'cooling off' period
• Right to return for replacement if faulty within 12 months manufacturers guarantee period.
• Returns authorisation only issued from 08 712 712 712 (so please call before returning your box) - unauthorised returns will be rejected.

I would like to buy the original Top Up TV service, how can I do this?
Unfortunately we are no longer selling this to new customers.

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