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Depending
on your Digital Set Top Box or Digital Television model,
you may or may not require a Conditional Access Module
known as a (CAM) together with your Top Up TV Viewing
Card to allow you to view our channels. Why? Some manufacturers
built their models with a fully functional integrated
Viewing Card slot while others built theirs with a Common
Interface slot which requires a CAM and viewing card
combination.
Our website lists Top
Up TV compatible models in both categories so please
ensure that you check for your model and confirm if
you require only a viewing card or viewing card and
CAM combination.The following is an aid to get you viewing
should you experience problems with your equipment.
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| A couple of handy tips! |
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The message ‘No Signal’ or ‘Bad Signal’ appears on my screen
This may be a temporary loss of viewing caused by a poor signal or interference.
If you have an inside aerial you may consider adjusting its position, or if you have an aerial mounted on the outside of your building you may consider a signal booster (available from all good electrical retailers).
My Thomson DTI2300 remote control doesn’t seem to respond
The remote control supplied with your Thomson set top box also has the ability to operate a compatible TV or DVD player. If your set top box isn’t responding to your remote control you may need to press the ‘STB’ button at the top of your remote.
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equipment requiring only a Top Up TV Viewing Card |
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If
you have purchased a Top Up TV viewing card and are
having problems receiving Top Up TV channels, try the
following troubleshooting steps in order. |
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STEP
1. |
Is
your viewing card inserted the correct way? Remove viewing
card and ensure |
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that
it is inserted the right way up and the right way round.
OK? ….. go to STEP 2. |
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STEP
2. |
Reconfirm
that you have a Top Up TV compatible Digital Television
(iDTV) or |
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OK?
…. Go to STEP 3. |
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If
No, then you will not be able to receive our channels
and you will first need to purchase a compatible receiver
such as the Thomson DTi2300. |
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| STEP
3. |
Try changing to another
Top Up TV channel. OK? If No …. go to STEP
4. |
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| STEP 4. |
Turn your Digital Television
(iDTV) or Set Top Box (STB) off completely |
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(switch off at mains
socket - do not just put them onto standby), wait a few |
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seconds and then turn
the equipment on again. Now tune to a Top Up TV |
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channel.OK? If No ….
go to STEP 5. |
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| STEP 5. |
Check that the Viewing
Card is able to be recognised by your iDTV or STB by |
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accessing the Card Details
on screen menu. Typically, you do this by using |
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your iDTV or STB remote
control by following these instructions: |
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Press Menu
on your Remote Control |
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Choose Option
6 (ON Digital Updates) |
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Choose Option
1 (Smartcard Information) |
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Confirm the On Screen
Smartcard Subscription End Date |
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OK?
Go to STEP 6. |
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NO?
Go to STEP 7. |
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| STEP 6. |
If you can view the
Card Details menu then you should now check that the date
now be |
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displayed is at least
the current month or the next month. OK? If yes then you
should |
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able to view Top Up
TV channels. If No …. go to STEP 7. |
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| STEP 7. |
If you can’t
see a date displayed or all zeros are visible in the
date field, then it is
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likely that your viewing
card is incorrectly installed. Remove your viewing card |
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and re-insert it ensuring
it is the right way up and the right way round. Now |
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repeat STEP
5. If you still can’t see a date displayed
or all zeros are displayed in |
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the date field then
please call Top Up TV customer services on 08712712712 |
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for further assistance |
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| For
equipment requiring a Conditional Access Module (CAM) |
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a Top Up TV Viewing Card combination |
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| If you have purchased
a CAM and are having problems receiving Top Up TV channels,
try the following troubleshooting steps in order. |
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| STEP 1. |
Is your viewing card
inserted the correct way? Remove viewing card and ensure |
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that it is inserted
the right way up and the right way round. OK? ….
go to STEP 2. |
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| STEP 2. |
Reconfirm that you have
a Top Up TV compatible Digital Television (iDTV) or |
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Digital Receiver (STB)
by checking the list
on this website. |
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OK? …. Go to
STEP 3. |
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If
No, then you will not be able to receive our channels
and you will first need to purchase a 'box with slot'
such as the Thomson DTI2300. |
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| STEP 3. |
Try changing to another
Top Up TV channel. OK? If No …. go to STEP
4. |
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| STEP 4. |
Turn your Digital Television
(iDTV) or Set Top Box (STB) off completely |
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(switch off at mains
socket - do not just put them onto standby), wait a few |
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seconds and then turn
the equipment on again. Now tune to a Top Up TV |
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channel.OK? If No …..
go to STEP 5. |
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| STEP 5. |
Again turn the iDTV
or STB off completely (switch off at mains socket - do
not just |
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put them onto standby).
Check that the CAM is installed correctly by: - |
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Removing the CAM and
card |
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Hold the CAM in your
left hand with the Top Up TV label facing upwards |
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Hold the viewing card
in your right hand with the gold chip facing upwards |
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and arrow to the left |
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Insert the viewing card
into the CAM in the direction of the arrow |
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Insert the CAM back
into the equipment by locating it firmly but carefully
into |
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the equipment slot (you
should feel it locate) |
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Now switch your equipment
back on and check if you can view any |
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Top Up TV channels or
placeholders (the full screen, static channel poster) |
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| OK? If yes then you
should now be able to view Top Up TV channels.If No …..
go to STEP 6. |
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| STEP 6. |
Check that the CAM and
Card are able to be recognised by your iDTV or STB |
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by accessing the CI
Module or CAM on screen menu. You do this by using your |
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iDTV or STB remote control
by following these instructions in your model's |
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Instruction
manual on ‘how to access the CI Module Information
Menu’. |
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If you have tried to
access the CI Module Information Menu but can’t
see the CAM |
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Menu then your CAM is
not installed correctly and you should repeat STEP
5. |
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If you are able to access
the CAM Menu …. go to STEP 7. |
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| STEP 7. |
If you can view the
CAM menu then you should now check that the viewing card |
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details can be displayed
by again using your iDTV or STB remote control by |
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following these instructions: |
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Once in the CAM menu,
please choose the option that states Top Up TV |
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Choose the option for
Smartcard Data |
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Confirm the On Screen
Subscription End Date |
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If the date displayed
is at least the current month or the next month then you
should |
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now be able to view
Top Up TV within the next 20 minutes to 2 hours. |
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OK? If No …. go
to STEP 8. |
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| STEP 8. |
If you can’t see
a date displayed or all zeros are visible in the date
field, then it is |
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likely that your viewing
card is incorrectly installed. Remove your viewing card |
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and re-insert it ensuring
it is the right way up and the right way round. If you
still |
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can’t see a date
displayed or all zeros are displayed in the date field
then |
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please call Top Up TV
customer services on 08712712712 for
further assistance. |
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You
may wish to add this page to your web 'favourites'
for easy future reference to the latest Top Up TV compatible
equipment. |
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