Your Top Up TV+ box should now have received a further software Over Air Download (OAD).

You probably won’t even be aware that your box has had new software downloaded as it will not look any different. Look out for the message sent to your box advising that the download has been done. This can be easily accessed through the Menu screens.

New Features:

• Series Link: select a programme to record as before and if it's part of a series, the DTR will offer to record all episodes automatically.
  
• Child Lock: Manage your kids viewing with parental control
  
• Display of programme synopsis information in the guide screen: following customer feedback, this can now be set to display more quickly.

Key Fixes:

• Saved Items being deleted: This has occasionally been happening, this problem has now been improved.
  
• Radio Services breaking up: We have experienced issues with some radio stations with the sound breaking up. This no longer the case.
  
• Top Up TV Anytime Recording: a number of fixes have been added which reduce the number of times that a DTR fails to make Top Up TV Anytime recordings.
  
• Download Playback: improvements have been made to this area, to reduce the instances where a DTR may skip or jump content.
  
• DTR Rebooting: we have improved the performance of the DTR, to reduce the times when the box will need to be rebooted.
  
• Loss of Video/Black Screen Issue: we have made a number of improvements in this area, to reduce the instances of this happening.
  
• Library: this now shows the actual start and duration
  
  
  

1. How does the download happen?
   The download is broadcast over-air and is picked up automatically by your DTR, as long as the box is not using both of its tuners at that time.
   
2. How long will it take?
   The download will take about 20 minutes to complete, but this process will not be visible.
   
3. How will I know if the download has happened?
   You will see a Message in your Message Log. Select Menu, Setup, Messages. You should see a message there with the title ‘Your TUTV Anytime DTR has now been upgraded’. You can also tell if it’s happened because the option to set the synopsis time can be found in the TV Setup Menu in advanced help mode (Menu, Option 4 Setup, RED, Option 2 TV Setup). You may also see the software version by selecting the Menu, Option 4 Setup, Option 6 Help.
   
4. Do I need to do anything once the download has happened?
   No. The improvements will happen automatically after you put the DTR into standby and out again. If you want to use any of the new features, please refer to your User Manual for full instructions.
   
5. Does the download only happen when the box is in standby?
   No. The DTR box will take the download whilst it is being used, as long as one of the tuners is free at that time. However, the new software will only take effect after the DTR has been put into standby and out again.
   
6. What does the DTR 'do' when it's downloading?
   Nothing - the download is an invisible process. Once the code is downloaded, the next time the box is brought out of standby, the new code then takes effect.
   
7. Can you tell if the DTR is taking the download?
   No. However, you can check to see if you have the new software version in the menus after coming out of standby.
   
8. What happens if I try to use the DTR when it's doing the download?
   The DTR continues to work whilst downloading the code - but one tuner is used to take the download.
   
9. Does the DTR tell me that there has been a download?
   Yes, there is a message sent to the box at the end of the download. It can be viewed by selecting the Menu button, Option 4 Setup, Option 5 Messages. There is then a message titled ‘Your TUTV Anytime DTR has now been upgraded’ which gives details of the download.
   
10. Why is my DTR not taking the download?
    If the DTR does not take the download automatically, and the procedure to force the download does not work either, then it may be that your box does not have a strong enough signal to access the download itself. Your box should be left in standby as much as possible, over a 48 hour period, with no more than one recording set for any one time, to improve the chances of the box receiving the download.